• INDEX

<aside> 💡 Welcome to ZOLBO's Help Center! We hope this page would address the questions you may have. If you can't find what you want, please don't hesitate to drop us an email at [email protected].

</aside>

User Guide 📖

3 Steps for Easy Start

Trouble Shooter

FAQ ⁉️

Account

• 1. What is the procedure for editing a user information?
• 2. What is the procedure for changing the password?
• 3. What is the procedure for leaving the membership?
• 4. Can I sign up again if I leave the membership?
• 5. When will my personal information be deleted if I leave the membership?

API

• 1. What is the API?
• 2. What kind of API Restriction does a Zolbo need?
• 3. What should I do if I lose track of my API Secret key?
• 4. Is it possible to reconnect APIs to the Zolbo-managed account?

Point

• 1. What is the ZLB point?
• 2. What factors go into determining the management fee?
• 3. What should I do if I make a deposit but do not receive the points?
• 4. Is it possible to get a refund for the point?
• 5. How can I examine the usage of the points in detail?

Balance

• 1. To turn Zolbo on, how much USDT do I need in my Binance futures account?
• 2. How can I look up Zolbo's order history?
• 3. Why is the USDT displayed on the Zolbo website different from the USDT displayed on Binance?

ZOLBO

• 1. What is the leverage?
• 2. Why isn't Zolbo placing the orders, when I turned Zolbo on?
• 3. Why is Zolbo placing orders for only a few cryptocurrencies, when I turned Zolbo on?
• 4. Can I clear the order that the zolbo placed, when I turned zolbo on?
• 5. Why has the order I manually placed cleared, when I turnd zolbo on?
• 6. Why is 20x displayed on Binance, when I set Zolbo's leverage to 2x?

Security

• 1. When my Google account is hacked, what should I do?

Terms and Policies 💼