This Privacy Policy governs the manner in which Alchemi Lab Limited ("Company") collects, uses, maintains and discloses information collected from Users of the website https://www.zolbo.ai and the Zolbo service ("Service").  This privacy policy applies to the Site and all products and services offered by Alchemi Lab Limited. By using the Service, it signifies that you agree to this policy. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.

1. Objective

The Company collects and uses personal information of the Users for the following purposes:

  1. To provide fully functional service
  2. To improve the Service
  3. To process transactions
  4. To improve customer service
  5. To personalize user experience
  6. To send periodic emails such as any service updates, promotional events and other newsletters

2. Definitions

  1. The “Service" refers to all the services that are developed and provided by the Company, and the members can use the service regardless of the type of terminal (including various wired and wireless devices, such as PCs and portable terminals).
  2. The “User” refers to individual private person(s) or legal entity making use of the Service which includes both the member and the non-member.
  3. The “Member” refers to a customer who agrees to these terms and conditions, enters into a service contract with the Company through membership, and uses the service by obtaining an ID and password upon accessing to the Zolbo website and/or app service.

3. Collection and Use of Personal Information

Company may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the Service, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources Company makes available on the Service.

  1. Registered Members (including free and paid Members) Company will collect the following personal identification information from Users only if they voluntarily submit such information to Company upon their registration. Users can always refuse to provide personal identification information. However, except optional information, such refusal may prevent the Members from using the Service.

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  2. Non-registered Members

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4. Web browser cookies

The Service website ("Site") may use "cookies" to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.